Privacy Policy

1. Introduction

Growmax LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use ReplyDesk ("Service").

By using the Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name
• Payment Information: Processed securely by Stripe; we do not store full card numbers
• WhatsApp Account Data: Phone numbers and account identifiers for connected accounts

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, timestamps
• Device Information: IP address, browser type, operating system
• Cookies: Session cookies for authentication and preferences

2.3 WhatsApp Message Data

When you connect your WhatsApp account, we receive and store message metadata and content to provide the Service. We do not read, analyze, or monetize your message content.Messages are stored solely to enable the team inbox functionality.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process transactions and send billing information
• Send service-related communications (e.g., trial reminders, feature updates)
• Respond to customer support requests
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues or security threats
• Comply with legal obligations

4. Data Sharing & Disclosure

We do not sell your personal data. We may share information with:

• Service Providers: Third parties that help us operate the Service (e.g., Stripe for payments, cloud hosting providers)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize sharing

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (TLS/SSL)
• Secure cloud infrastructure with access controls
• Regular security assessments and monitoring
• Limited employee access to personal data

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. Upon account deletion:

• Account data is deleted within 30 days
• Message data is deleted within 90 days
• Backup data may persist for up to 180 days

We may retain certain data longer if required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your data

To exercise these rights, contact us at hello@growmax.io.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. By using the Service, you consent to such transfers.

9. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

10. Third-Party Services

The Service integrates with third-party platforms, including WhatsApp. Your use of these platforms is governed by their respective privacy policies. We are not responsible for the privacy practices of third parties.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.

12. Contact Us

For privacy-related questions, please contact us: